Quick summary
Solo pedimos los datos que necesitamos para que uses Planivia. No vendemos tu información. Usamos cifrado para proteger tus datos. Puedes pedir que borremos tu cuenta y tus datos en cualquier momento. Cumplimos con el RGPD europeo.
This summary does not replace the full legal text below.
1. Introduction
En Planivia ("nosotros", "nuestro"), nos comprometemos a proteger tu privacidad y tus datos personales. Esta Política de Privacidad explica cómo recopilamos, usamos, compartimos y protegemos tu información cuando utilizas nuestra plataforma.
By using Planivia, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide
- Registration details: Name, email, password, phone
- Profile Information: Photos, biography, city, preferences
- Wedding Details: Date, location, number of guests, budget
- Guest Information: Names, emails, phones, confirmations
- Payment Information: Información de tarjeta (procesada por Stripe)
- Communications Mensajes entre usuarios, proveedores y planificadores
2.2 Información Recopilada Automáticamente
- Technical Details: IP address, browser type, device
- Usage Data: Pages visited, features used, time on the platform
- Cookies Information stored on your device to enhance the experience
- Location: Geolocation data if you grant permission
2.3 Third-Party Information
We may receive information about you from:
- Integrated service providers
- Social media if you choose to connect your account
- Other users who add you to a wedding or event
3. How We Use Your Information
We use your personal data to:
3.1 Service Provision
- Create and manage your account
- Provide platform functionalities
- Process payments and subscriptions
- Connect you with vendors and planners
- Send important notifications about your account
3.2 Improvement and Personalization
- Personalize your experience on the platform
- Analyze usage patterns to improve our services
- Develop new features
- Conduct research and data analysis
3.3 Communications
- Send transactional emails (confirmations, notifications…)
- Marketing communications if you have given your consent
- Satisfaction surveys and feedback
- Announcements of new features
3.4 Security and legal
- Prevent fraud and abuse
- Protect the security of the platform
- Comply with legal obligations
- Resolve Disputes
4. Sharing Your Information
4.1 With other users
Certain information is shared within the platform according to your settings:
- Your wedding guests can view event-related information
- Vendors can see necessary data to quote services
- Assigned planners can access your wedding information
4.2 With service providers
We share data with third parties that help us operate:
- Stripe Payment processing
- AWS / Cloudflare Hosting y almacenamiento
- Email services: Sending transactional emails
- Analytics tools: Google Analytics (anonimizado)
4.3 Legal obligations
We may disclose information if:
- Required by law or legal process
- Necessary to protect our rights or safety
- In the event of a merger, acquisition, or asset sale
4.4 We do not sell your data
We never sell your personal information to third parties for advertising purposes.
5. Data security
We implement security measures to protect your information:
- SSL/TLS encryption for data transmission
- Passwords encrypted with bcrypt
- Two-factor authentication (optional)
- Continuous security monitoring
- Limited access for authorized personnel only
- Regular backups
However, no system is 100% secure. You should also take precautions to protect your account.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access Request a copy of your personal data
- Rectification: Correct inaccurate information
- Deletion: Solicitar la eliminación de tus datos ("derecho al olvido")
- Portability Receive your data in a structured format
- Objection: Object to certain uses of your data
- Limitation: Restrict the processing of your data
- retirarConsentimiento At any time
Para ejercer estos derechos, contacta con: [email protected]
7. Data Retention
We retain your information while your account is active or as necessary for:
- Provide our services
- Meet legal obligations (invoices, records…)
- Resolve Disputes
- Enforce our agreements
When you delete your account, we anonymize or delete your personal data within 30 days, except as legally required.
8. Cookies and Similar Technologies
We use cookies to:
- Essentials Basic platform functionality
- Performance Analyze usage and improve the service
- Functionality Recordar preferencias
- Advertising Mostrar anuncios relevantes (con consentimiento)
You can manage cookies from your browser settings or our cookie settings.
9. International Transfers
Tus datos pueden ser transferidos y procesados en servidores ubicados fuera de tu país. Aseguramos que estas transferencias cumplan con las normativas de protección de datos mediante cláusulas contractuales estándar y otras salvaguardas apropiadas.
10. Minors
Planivia no está dirigida a menores de 18 años. No recopilamos intencionalmente datos de menores. Si descubrimos que hemos recopilado datos de un menor, los eliminaremos inmediatamente.
11. Changes to this Policy
Podemos actualizar esta Política de Privacidad ocasionalmente. Te notificaremos sobre cambios significativos por email o mediante un aviso destacado en la plataforma. La fecha de i18n.t('legal.privacy.ultimaActualizacion') al inicio indica cuándo se revisó por última vez.
12. Contact
If you have questions about this Privacy Policy or our data practices:
13. Regulatory authority
Tienes derecho a presentar una reclamación ante la autoridad de protección de datos de tu país. En España, puedes contactar con la Agencia Española de Protección de Datos (AEPD):
- www.aepd.es
- C/ Jorge Juan 6, 28001 Madrid